Transfer States
A successful transfer will progress through the following states:
| State | Definition |
|---|---|
| Accepted | All required information has been collected and verified by Routefusion. |
| Finalized | The rate is now guaranteed, and the transfer is ready to be initiated. |
| Initiated | We collected all required information, the transfer has been started and is pending verification. |
| Processing | Payment instructions have been delivered to the sending bank. If a foreign currency exchange is involved, the trade will be executed before the bank can release the transfer. If you are on the post-funding option, we may be waiting for funds to send your transfer. |
| Sent | The funds have been released and are on the way to the receiving bank. |
| Completed | The expected delivery date of this transfer has been met. If you cannot confirm receipt, please contact our Support team for more information. |
| Canceled | The customer has reached out to our Support team and requested a cancellation; we stopped the transfer and did not transfer funds. No further action is required. |
| Returned | The beneficiary's bank sent back the transfer and may require additional information. Please get in touch with our Support team for more details. |
| Failed | We were unable to start or complete the transfer. Our team has been alerted and will investigate the issue. Feel free to contact our Support team for more information. |
| Scheduled | All required information has been collected and verified by Routefusion and the payment will be initiated to meet your chosen delivery date. |
| In Review | Under compliance review. We'll reach out with more information. |